Our “I CHANGED MY MIND ! “ policy
In life, anything can happen. You can get hurt (oh no!), you can get pregnant (yes!) or you can accept of new job at Sportium or BDC and get to go on a business trip (win!).
We are sensitive to your personal issues, which is why we developed an "I changed my mind" policy that aims to provide you with an optimal customer experience if you registered, and an unfortunate event forces you to change your mind.
In all cases, a $30 (taxes included) administration fee applies in order to process your request.
Cancellation of your registration, without any explanation, is possible until no later than August 20, 2018 (at midnight when you are sleeping). 50% of the registration fees will be refunded.
A participant who is unable to compete for medical reasons may be reimbursed upon presentation of a note by a physician no later than August 20, 2018 (at midnight when it’s time to take your pain killers). If you have an accident, your leg is in a cast and you can’t move, we will take your medical note after the event. Yep, we’re nice !
Transfer or report
Registration can be transferred to another person no later than August 20, 2018 (at midnight, when you just finished texting your friend who replied that he really should start training right now!). If you don’t have friends (at least, no cool friend who races in triathlons or duathlons), or you don’t want to transfer your registration to someone else, you can also ask to postpone your registration to 2019 before August 20.
For special cases, write us at firstname.lastname@example.org
Our team will then be able to help you out!