“I’m changing my mind” Policy

 

In life, unforeseen events happen. You can get injured (oh no!), you can get pregnant (oh yes!) or you can get a new dream job and go on a business trip (yes yes yes!). This is why we developed a "I’m changing my mind" Policy which, hopefully, will give you an optimal customer experience if you are registered and… change your mind! 

 

Cancellation

Cancellation of your registration is possible without justification by July 21st, 2017 at midnight (11h59), and we will refund 50% of the registration fees. To do this, complete this document and send it at info@triathlonmontreal.com

 

Medical justification

A participant who is unable to compete for a medical reason may be fully reimbursed upon presentation of a note from a medical professional by July 28th, 2017 at midnight (11h59). Please send it to info@triathlonmontreal.com

 

Transfer or postponement

  • You can transfer from one distance to another distance or tranfer your registration to another person without justification by July 21st, 2017 at midnight (11h59). 

​To do this, complete this document and send it to info@triathlonmontreal.comAdditional charges, i.e. the difference, will apply for a transfer to a more expensive distance. Otherwise, no refund is possible for a less expensive race. The $25.00 administration fee and federation fees (Triathlon Canada and Triathlon Québec) will also apply. 

 

  • If you don't wish to transfer your registration to someone else, you can simply send us an email by July 21st, 2017 at midnight (11h59) and ask to postpone your registration to 2018.

To do this, complete this document and send it to info@triathlonmontreal.com. For the same category and race, the $25.00 administration fee and federation fees (Triathlon Canada and Triathlon Québec) are applicable.